Return and Refund Policy

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Overview

Cadoiclassix is committed to providing high-quality language tutoring services. This Return and Refund Policy outlines the terms and conditions under which refunds may be requested for our tutoring packages and services. Please read this policy carefully before making a purchase.

Refund Eligibility

Refund requests may be considered under the following circumstances:

• If you cancel your purchase within 7 days of the initial purchase date and before any tutoring sessions have been conducted
• If we are unable to provide the services due to technical issues on our end that prevent service delivery
• If we cancel a tutoring package due to instructor unavailability and cannot provide a suitable alternative
• If there is a material breach of our Terms of Use on our part

Refunds will not be provided in the following cases:

• After tutoring sessions have commenced, unless there are exceptional circumstances
• For completed tutoring sessions or used portions of a package
• If the cancellation is due to user's change of mind after services have begun
• For digital materials that have been accessed or downloaded
• For cancellations made less than 24 hours before a scheduled session (subject to cancellation fees as outlined in our Terms of Use)

Refund Request Process

To request a refund, please follow these steps:

1. Contact us at info@cadoiclassix.world or through our contact page within the eligible timeframe
2. Provide your order number, purchase date, and reason for the refund request
3. Include any relevant documentation or evidence supporting your request
4. Our customer service team will review your request within 5-7 business days
5. You will receive a response regarding the approval or denial of your refund request

Refund Processing

If your refund request is approved:

• Refunds will be processed to the original payment method used for the purchase
• Processing time may take 5-10 business days after approval, depending on your payment provider
• You will receive a confirmation email once the refund has been processed
• Partial refunds may be provided for unused portions of packages in exceptional circumstances, at our discretion

Session Cancellation and Rescheduling

Individual session cancellations and rescheduling are subject to our cancellation policy:

• Sessions may be cancelled or rescheduled up to 24 hours before the scheduled time without penalty
• Cancellations made less than 24 hours in advance may be subject to fees or forfeiture of the session
• No-show appointments will be considered completed and are not eligible for refund
• We reserve the right to cancel sessions due to instructor unavailability and will provide alternative arrangements or refunds as appropriate

Package Modifications

If you wish to modify your tutoring package (e.g., change language, adjust number of sessions), please contact us as soon as possible. Modifications are subject to availability and may incur additional charges or require refund adjustments depending on the changes requested.

Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request a review of the decision by providing additional information or documentation
• Contact our customer service team for further assistance
• Refer to our Terms of Use for additional dispute resolution procedures

Special Circumstances

We understand that exceptional circumstances may arise. In cases of documented medical emergencies, family emergencies, or other unforeseen events that prevent you from using our services, we will review refund requests on a case-by-case basis and may provide accommodations or partial refunds at our discretion.

Digital Materials

Digital learning materials, including PDFs, audio files, and other downloadable resources, are considered delivered upon access. Once these materials have been accessed or downloaded, they are not eligible for refund unless there is a technical issue preventing proper access that we cannot resolve.

Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes constitutes acceptance of the modified policy. We encourage you to review this policy periodically.

Contact Information

For questions about this Return and Refund Policy or to submit a refund request, please contact us at info@cadoiclassix.world or visit our contact page. Our customer service team is available to assist you with any questions or concerns.